Arrival and Departure Policy
Check in - 1200 Hours ›
Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.
Check out - 1130 Hours ›
Late check-outs are available on request and subject to availability.
As per Recent Government Notification, guests to present proof of identity at the time of check in. Guests are requested to carry with them the required document during their travel

CANCELLATION POLICY
15 Day (s) before Arrival, cancellation fee is 50% of one night ,. .
07 Day (s) before Arrival, cancellation fee is 100 % of one night .
Within 03 Day (s) to arrival, cancellation fee is 100 % of full booking amount.
Booking done through credit/debit cards are non refundable online , so guest are requested to communicate with mountain trail manali and provide the online account no. for any refund.
Booking done through some of the booking portal will be subject to their cancellation policies
The hotel reserves the right to impose  or not a cancellation fee of per room per night in the event of a late cancellation notice or a no-show may vary during low or high season.

 

NOTE: THE ABOVE RATES AND INCLUSION ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE AND MAY VARY DURING LOW AND HIGH SEASONS
REFUND POLICY

  When you cancel a booking and are entitled to a refund then we will instruct the refund right away. The processing will take between 2-4 weeks until the whole amount shows back on account statement. Reasons for this are the billing cycle of your credit card company and processing time of the bank. The refund amount depends on numerous factors such as the hotel's cancellation policy, time of cancellation and processing fees. For more details see cancellation policy above.
In case a reservation that you make is not confirmed, we will not charge you anything on your credit card and release the whole amount that was held on it immediately. Now after we do this, it will still take a maximum of 2-4 weeks for the bank to process this and for the money to show back on your credit card
Booking done through some of the booking portal will be subject to their cancellation policies